Get in Touch With Us
This page tells you how to reach the editorial team at Non Gamstop Casinos, what kinds of enquiry we can genuinely help with, and where to go instead when the question needs a casino, a regulator or a support service rather than a publisher. If your message is about a stuck withdrawal or a bonus that was voided, read the sections below before you write — there is usually a faster route than emailing us.
How to contact the editorial team
Email is the only channel we operate. Write to [email protected] and a member of the team will read your message. We aim to reply within two working days, though corrections that need checking against a casino's published terms can take longer.
To help us answer properly in one reply, include:
- The casino or page you are asking about, by name.
- The exact wording of any term you are querying — a screenshot of the bonus terms is more useful than a summary.
- The date you saw it, since offers and terms change without notice.
- Whether you are a reader, a casino representative or an affiliate contact.
Please do not send account numbers, card details, passwords, or copies of identity documents. We have no access to any casino's systems and no reason to hold that information.
Why our commercial relationships matter to your message
We should be straightforward about this before you write. Non Gamstop Casinos may earn commission when a reader opens an account with a casino listed on this site. That does not buy a position in our rankings and it does not stop us publishing a limitation. If you think a write-up reads more favourably than the casino's own terms justify, that is exactly the kind of message we want — tell us which claim you disagree with and why.
We also cannot act as your advocate with a casino we earn commission from. Our influence over an operator's decision on your account is, realistically, nil. What we can do is tell you what the published terms say and which complaints route applies.
What we can and cannot help with
| We can help | We cannot help |
|---|---|
| Explaining wagering requirements, game contribution and maximum bonus bets | Releasing, reinstating or topping up your bonus |
| Correcting an out-of-date offer or term on our pages | Speeding up KYC, identity or source-of-funds checks |
| Explaining what GAMSTOP covers and what it does not | Removing you from GAMSTOP or shortening an exclusion period |
| Pointing you to the right complaints route for an overseas-licensed casino | Ruling on a withdrawal dispute or forcing a payout |
| Answering questions about payment methods, fees and currency conversion in general terms | Tracing, refunding or reversing a specific transaction |
| Signposting UK support organisations | Providing counselling, debt advice or financial guidance |
Account, payment and withdrawal problems: go to the casino first
Every casino we cover runs its own support desk, usually live chat plus an email address, and that is the only channel that can see your account. Work through it in order:
- Contact the casino's support team and ask for a written response, not just a chat transcript that vanishes.
- Escalate through the operator's formal complaints procedure if the first answer does not resolve it. Licensed operators are required to publish one, with a stated timescale.
- Take it to the licensing body or the alternative dispute resolution provider named in the casino's terms if the complaint is still open after that timescale.
Where a casino holds an overseas licence rather than a Great Britain one, your escalation route is set by that overseas regulator, not by the UK Gambling Commission. The Commission regulates gambling in Great Britain and can act against operators it licenses; it has no jurisdiction over a casino licensed elsewhere, even when that casino accepts British customers. Accepting UK players is not the same as being authorised to serve them. Curaçao-licensed sites, for example, sit outside the Commission's remit entirely, so protections such as GAMSTOP participation, UK deposit-limit rules and the Commission's own complaints escalation do not apply. That is the central trade-off explained across our guides, including our overview of the best casinos not on GamStop.
If your question is about a specific offer
We are asked most often about the headline welcome packages on our ranked list, and nearly always about the conditions attached rather than the headline number. A few notes that may save you an email, all based on the offers as published by the operators and checked on 26 September 2026 — terms change, so verify on site before depositing:
- Betmica, top of our list with an editorial rating of 10.0, advertises a welcome offer of 570% up to £5,700 plus 270 free spins. Large percentage matches like this are normally split across several deposits rather than paid on the first, and the cash value you can withdraw is governed by the wagering requirement and any cashout cap, not by the £5,700 figure. Our main reservation is that headline packages of this size are the hardest to clear in practice, and the free spins usually carry their own separate wagering and expiry terms. Check both before you opt in.
- Kikibet (9.9) lists 350% up to £5,555 and 300 free spins. The lower match percentage with a comparable spin count makes it a more realistic package for smaller deposits, and the offer is quoted in pounds, which matters if you want to avoid conversion costs. The limitation is the same one that applies to any multi-part package: the spins are typically released in daily batches, so an expiry date can pass before you have used them all.
- Betninja (9.8) takes a different approach with a flat £1,000 bonus and 100 free spins for new players. It is the plainest of the three to read, which is a genuine advantage when you are comparing terms. Against that, a smaller spin allocation gives you less room to test a slot's volatility before committing your own money, and the qualifying minimum deposit still applies.
Other listed casinos — WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo and Daytonaspin — all advertise packages of their own, several quoted in euros or dollars rather than sterling. If you want us to explain a specific term on one of those, name the casino in your email.
| Casino | Advertised welcome offer | Offer currency |
|---|---|---|
| Betmica | 570% up to £5,700 + 270 free spins | GBP |
| Kikibet | 350% up to £5,555 + 300 free spins | GBP |
| Betninja | £1,000 bonus + 100 free spins | GBP |
| WinnerIsland | Up to €1,000 + 100 free spins | EUR |
| Zombillion | 250% up to £4,000 + 200 free spins | GBP |
| Smash Casino | 600% up to €10,000 slots package | EUR |
| Nightluck | €6,400 + 280 free spins + 805% | EUR |
| CoinPoker | 150% up to $2,000 | USD |
| Rivo | 1000% up to €10,000 + 25% cashback | EUR |
| Daytonaspin | 255% up to £4,500 + 255 free spins | GBP |
Where an offer is denominated in euros or dollars, a GBP-funded deposit may be converted, and your bank or card issuer may add a conversion charge on top of anything the casino applies. Ask the casino whether a GBP account is available before you deposit.
Questions about deposits, withdrawals and costs
We get a steady stream of payment questions, so here is the general shape of it. Taking part costs whatever you choose to deposit — there is no subscription or fee to read this site, and no bonus on our list is free in the sense of requiring nothing from you. Every welcome package quoted above requires a qualifying deposit of your own money.
Deposit and withdrawal methods vary by operator and none is universal. Debit cards and bank transfers are the most widely available to British customers; e-wallets are common but availability differs site by site; PayPal is rare at casinos outside the Great Britain licensing regime, so check rather than assume; cryptocurrency is offered by some operators and carries its own network fees and price volatility. Fees, minimum deposits and minimum withdrawals are set by each casino and should be listed in its banking or payments page.
Withdrawal timings are the most common source of complaints we see. Expect an internal review period before funds are sent, then the payment provider's own clearing time on top. Identity verification (KYC) and, for larger sums, source-of-funds checks are normal and are usually the reason a payout stalls. Submitting clear documents early tends to shorten the wait more than chasing support does. Many operators also apply weekly or monthly withdrawal caps, which matter a great deal if you win a large amount — check the cap before you play, not after. We cannot guarantee any withdrawal at any casino, and no publisher can.
Questions about games and sports betting
If you are writing to ask what a site actually offers, the categories to compare are broadly the same everywhere: slots, including progressive jackpot titles; table games such as blackjack, roulette and baccarat; and live dealer rooms streamed with a human croupier. Slots differ mainly by return to player (RTP) and volatility — a high-volatility game pays less often but larger, which interacts badly with a short bonus expiry date. Software providers and the size of a lobby vary by operator; we do not publish game counts unless the operator states them, because those numbers move constantly. Most of these casinos also run a full mobile experience through the browser rather than a separate app.
Several of the operators listed here run a sportsbook alongside the casino, and CoinPoker's headline product is poker rather than slots. A sportsbook is a different animal: pre-match and in-play markets, accumulators, bet builders and cash-out, plus esports in some cases. Sports free bets usually carry minimum qualifying odds — 1.50 or 2.00 in decimal terms is typical — and the stake is not normally returned with the winnings. Where a shared wallet covers both casino and sportsbook, a casino bonus's wagering requirement may exclude sports bets entirely. If your enquiry concerns a sports promotion, say so, because the terms work differently from casino bonuses.
Who may use these casinos, and what that means for you
You must be 18 or over. Casinos without GAMSTOP hold licences issued outside Great Britain, and they are not part of the national self-exclusion scheme, which means a GAMSTOP registration will not stop you opening an account with them. If you registered with GAMSTOP for a six-month, one-year or five-year period, that exclusion exists for a reason and the sites listed on this site will not enforce it for you. Blocking software installed on your devices, and asking your bank to block gambling transactions, are the practical alternatives.
You are also responsible for your own tax position and for reading the terms of any operator you join. We publish research and comparison; we are not a regulator, an ADR body or a legal adviser, and nothing on this site is financial advice. Gambling is not a way to make money or to fix a shortfall.
If you need support rather than an answer
If gambling has stopped being something you control, please contact GamCare's National Gambling Helpline on 0808 8020 133, free and open 24 hours a day, or register with GAMSTOP to exclude yourself from gambling sites licensed in Great Britain. Both are independent of this site. Tell us in your email if you would like us to close a conversation or stop sending anything your way, and we will.
Corrections, press and commercial enquiries
Accuracy complaints go to the front of the queue. If a bonus figure, a payment method or a licensing statement on this site is wrong, send the page and the correct information with a source and we will check it against the operator's published terms and amend or remove it. Editorial queries are handled by Craig Lambert. Operators and affiliate managers are welcome to write, but a commercial relationship will not change a rating or remove a stated limitation — that is the one thing we will not negotiate on.
Not sure whether your question is one for us or for the casino? Send it anyway. If it belongs elsewhere we will tell you where, and that reply costs you nothing.